General Terms and Conditions of Contract and Service Vetrocare S.r.l.

Edition: December 2022

Preamble

Vetrocare S.r.l. specializes in on‑site glass refurbishment through services for the repair and regeneration of surfaces aimed at repairing or reducing existing damage such as scratches, engravings, or calcium oxidation.

Article 1. Object of the Contract, Conditions

These general conditions govern the implementation and detailed terms of the contract between the Client and Vetrocare S.r.l., provider of the services outlined in the preamble and more fully described in the detailed offer, of which these conditions form an integral part.

Article 2. Contract Implementation

2.1. Vetrocare S.r.l. normally creates and sends an offer to the Client. Upon receipt and acceptance, the Client returns a signed copy, which then constitutes the contract. The contract becomes effective at that moment.

2.2. In special cases of additional orders, a written order from the Client, explicitly accepted by Vetrocare S.r.l., may also constitute a valid contract, even without a prior written offer.

2.3. Along with Vetrocare’s offer, the Client receives these General Conditions or accesses them on the website www.vetrocare.it. By accepting the offer, the Client signs a copy of the General Conditions—or confirms acceptance of having read and accepted them.

2.4. The drafting of an offer by Vetrocare S.r.l. is generally free of charge.

2.5. Offers that include expert appraisals for courts or insurers are subject to fees.

Article 3. Operational modalities of Vetrocare S.r.l. / Contract Application

3.1. Execution requirements:
For proper on‑site work, Vetrocare S.r.l. requires days of 5–8 hours with temperatures above 5 °C and sufficient natural light to carry out the work successfully.

3.2. Timing agreement:
Vetrocare S.r.l. cannot commit to execution timelines solely upon contract acceptance. Timing is determined jointly, considering operational availability, the need for scaffolding or lifts, and weather conditions. Typically, the work is completed within one month of contract acceptance.

3.3. Polishing, grinding, and restoration service limitations:
Damage is repaired via mechanical polishing/grinding using liquids, removing only the technically necessary layer. Thus, repairs are possible only where sufficient glass thickness remains. Scratches near edges (within about 10 cm) or near fittings (handles, fixtures) may be impossible to repair due to tool access limitations. Vetrocare S.r.l. may decline unfeasible jobs unless explicitly instructed by the Client, who then assumes any risk of failure.

3.4. Applicable standards and guidelines:
All work references EN 572, UNI EN 1279‑5:2018, UNI TR 114/04, and/or trade‑association guidelines regarding visual quality standards for glass in construction.

Article 4. Prices

4.1. Prices correspond to those listed in the offer.

4.2. Work is priced as lump sums for the restorations detailed in the offer. For additional restorations not listed, contract amendments will be agreed. If incomplete due to force majeure or unforeseeable technical issues that impair quality, unfinished work will be excluded from billing.

4.3. Transport and other incidental costs not directly related to glass work will be invoiced separately, as detailed in the offer.

4.4. Use of hoists, lifts, cranes, scaffolding, coverings, and other equipment will be specified in the offer or managed and paid for by the Client.

4.5. Prices are exclusive of VAT.

Article 5. Payment terms

5.1. Invoices must be paid by the Client per the payment terms in the offer. Late or missed payments will incur interest as per Legislative Decree 231/2002. 231/02.

5.2. Vetrocare S.r.l. may require advance payments or deposits when drafting the offer. Final payments follow project progress as requested by Vetrocare. The closing invoice and balance are due immediately upon completion.

5.3. The offer is binding. Any unforeseen costs must be promptly communicated with justification. The Client may withdraw from pending work, but already completed work will be charged per the offer.

Article 6. Client Compliance & Acceptance

6.1. Upon completion, a Vetrocare specialist prepares a technical report. Work completion is confirmed by the Client or their representative signing the report. The Client or representative must be present at project end to inspect; absence implies acceptance without reservation.

6.2. For multi‑day work, progress reports are prepared at predefined stages and must be signed by both parties. The Client or representative must be present at each stage; absent presence equals acceptance of that stage without reservation.

Article 7. Warranty and liability limitations

7.1. Vetrocare S.r.l. guarantees workmanship of professional quality.

7.2. Polishing and grinding alter the surface, which may be visible under certain light angles. Generally, the alteration is imperceptible or not distracting. All alterations comply with the standards mentioned in Article 3.4 regarding undistorted transparency.

7.3. If treated glass fails to meet these standards, Vetrocare will not charge for the work on the non‑conforming glass, excluding transport and incidental costs under Articles 4.3 and 4.4.

7.4. Pre‑existing stress or weak areas in damaged glass may cause breakage during work. These cases are considered exceptions; Vetrocare is not responsible if glass breaks during work. In such cases, no charges apply for broken glass work, except for transport and incidental costs per Articles 4.3 and 4.4.

7.5. The Client must protect sensitive materials (plaster, specialty flooring, coverings) before work begins. Vetrocare is not liable for stains or damage to such materials.

7.6. No additional claims are permitted beyond those provided by law.

Article 8. Data processing

8.1. The Client is informed that their data will be processed for administrative, accounting, and possibly commercial purposes in compliance with Legislative Decree 196/2003 and Regulation (EU) 2016/679. The data controller is Vetrocare S.r.l., Via Circonvallazione Est 2/6, 27023 Cassolnovo (PV), reachable at info@vetrocare.it to exercise rights.

8.2. Vetrocare S.r.l. is responsible for correct data processing during and after the work.

Article 9. Governing Law & Jurisdiction

9.1. This contract is governed by Italian law.

9.2. Any dispute regarding interpretation, execution, or termination of this contract is subject to the exclusive jurisdiction of the Court of Pavia.